Archive

All of our previous posts

Strategic Governance

ServiceNow Multi-Level Governance: Building Aligned Platforms Through Strategic Structure

Aug 18, 2025

•

13 min read

ServiceNow Multi-Level Governance: Building Aligned Platforms Through Strategic Structure

Transform platform chaos into coordinated success with a proven three-tier governance model that clarifies decision rights, accelerates delivery, and aligns every initiative with business strategy

Platform Operating Manual Team

Strategic Governance

ServiceNow RACI Matrix: Clarify Roles, Boost Efficiency, Drive Results

Aug 18, 2025

•

19 min read

ServiceNow RACI Matrix: Clarify Roles, Boost Efficiency, Drive Results

Maximise the value of your ServiceNow teams by mastering the RACI matrix. Streamline roles, enhance accountability, and align platform initiatives with strategic business objectives, transforming chaos into clarity.

Platform Operating Manual Team

OCM Strategy

ServiceNow Change Management: Why 70% of Platform Implementations Fail (And How to Be in the 30% That Don't)

Aug 18, 2025

•

16 min read

ServiceNow Change Management: Why 70% of Platform Implementations Fail (And How to Be in the 30% That Don't)

Master the human side of ServiceNow adoption with battle-tested change management strategies that turn resistance into momentum and sceptics into champions

Platform Operating Manual Team

Strategic Governance

5 Essential Roles for Successful ServiceNow Executive Steering Committees

Aug 18, 2025

•

22 min read

5 Essential Roles for Successful ServiceNow Executive Steering Committees

Master the art of platform governance by understanding the five critical roles that transform your Executive Steering Committee from bureaucratic overhead into a strategic powerhouse driving measurable business value.

Platform Operating Manual Team

Archive

ServiceNow Multi-Level Governance: Building Aligned Platforms Through Strategic Structure

ServiceNow RACI Matrix: Clarify Roles, Boost Efficiency, Drive Results

ServiceNow Change Management: Why 70% of Platform Implementations Fail (And How to Be in the 30% That Don't)

5 Essential Roles for Successful ServiceNow Executive Steering Committees

The Platform Operating Manual